EMC Support: The Next Generation

RemoteHelpIts hard to hide the fact that EMC’s sales are up.  There have been announcements about record profits, growth, and installations all around.  With this increased boom of installed systems, EMC is also increasing it’s support presence as well.  A few months back EMC announced it had broken ground on a new 7 million dollar support facility in Utah.  This center will add at least 500 new US based support engineers to help.

 

You may be asking what this means to you?  Well in my department (Unified Support) we have added over 60+ new members to our staff.  With the later time zone we can offer extended US based support to our west coast customers instead of doing a hand over at 3 PM Pacific.  This also means there will be more North American based personnel handling cases.

 

Why am I telling you about this? Well I am happy to announce that I will be traveling to this new center to help mentor the new hires.  I will be able to instill upon them my knowledge of Celerra and VNX.  I will be out there for the first two weeks of November, so if any of my readers are in the area and would like to get together for food or drink, leave me a comment or a shout out on twitter.

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  • Good Luck! Utah is going to open many doors for EMC support.  From helping the transition from Hopkinton support to APJ, to providing better Latin America support, this was a good decision.

  • Anonymous

    That’s great news Sean. Go drop the knowledge and don’t be shy.